Delivery method

We send all our orders with Postnord. 
We do not take financial responsibility for any delays depending on the shipping company. 

Shipping

Vi tillämpar fri frakt på beställningar över 499 kr. Vid beställningar under 499 kr tillkommer en fraktavgift/administrationsavgift på 39 kr. För leverans utanför Sveriges gränser gäller andra fraktvillkor. Vänligen kontakta oss för mer information. 

Cancel or change your order

If you want to change or cancel your order, please contact our customer service either via chat or email: [email protected] 

14 day return policy 

We check all products before sending them to you. Should the product still be damaged or faulty when it arrives, we undertake in accordance with current consumer protection legislation to rectify the fault free of charge through, for example, a new product, price reduction or refund. 

A possible refund will be made as soon as possible and no later than within 14 days from the day we received the complained item. You must always contact us for an approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered. 

The complaint must be submitted by sending a message with a description of the error to customer [email protected], the message must also contain name, your address, e-mail address and order number. 

We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se. 

Right of withdrawal

When purchasing goods from SHX Sports Of Sweden AB, you as a consumer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered. 

In order to exercise your right of withdrawal, the complaint / return must be approved by our customer service. 

When you then make the return, make sure that the product is properly packaged and delivered to the post office or other shipping company, no later than 14 days after you have received the product. The order number must be noted on the return package that you received at the time of ordering. 

It is important that the order number is noted on the shipping packaging and not the original packaging (see more information below). 

In order to be able to use the right of withdrawal, the product must be returned in the same condition and in the same number as when you received the product / goods. The value of the product must not be reduced and this also applies to the packaging. 

If the product is damaged or otherwise caused a reduced value and the reason for this is poor packaging, packaging or the like, the customer will lose their right of withdrawal. 

When returning, the product must therefore be placed in the product's original packaging and then packed in the correct shipping packaging. The customer may not put stickers or write directly on the original packaging. All markings, stickers and any writing must be placed on the shipping packaging. 

Once we have received the product and checked that it meets the above conditions for the use of the right of withdrawal, we make a refund via the same payment method that the customer has used at the time of purchase. 

At Klarna invoice payment, we refund the money to Klarna, which in turn creates a return case and pays the money back to the customer. If the invoice has not been activated or paid, it will be canceled. 

Should we consider that the product does not meet the requirements for return according to the above conditions, we will contact you by e-mail or telephone. 

Upon return, customer service must be contacted for further instructions!